Shipping method

LEONARDO always aims to provide the best shipping service with competitive rates for all orders you place with us. We support nationwide delivery with the following specific delivery policy:

1. HOME DELIVERY FEE:

LEONARDO applies new delivery fees according to the fee table below for all orders successfully placed from September 25, 2017.

Ho Chi Minh City and Hanoi: 20,000 - 30,000 VND
Other Provinces: 30,000 - 50,000 VND (depending on geography and product volume)

2. DELIVERY TIME:

LEONARDO will deliver the goods within the agreed time when you have completed all the ordering procedures. Delivery time usually takes at least 1 - 5 working days (excluding Saturdays, Sundays or holidays) depending on the receiving location.

Delivery time: delivered during daily business hours (8:00 am - 5:00 pm). If you require evening delivery, please notify and agree with us before sending the goods.

In case you choose to pay by bank transfer or credit card, the order processing time will be calculated from the time LEONARDO receives your completed payment.

Please note that LEONARDO reserves the right to change delivery times without prior notice in the event of natural disasters or other special events.

Your order will be delivered in a maximum of 2 times (in case the first delivery is unsuccessful, a staff member will contact you to arrange a second delivery schedule. We will try to contact you again within the next 2 working days (via SMS or direct call). In case we still cannot contact you or do not receive any response from you, the order will no longer be valid).

If after 2 unsuccessful delivery attempts, your order will be held at LEONARDO Delivery Center or the courier company office for the next 2 working days for you to pick up - shipping fee (if any) in this case will not be deducted from the payment value of the order. After this time, the order will no longer be valid.

To check your order information or status, please use the Phone Number that placed your order and check with customer service.

When the goods are delivered to you, please complete the payment and sign the confirmation with the delivery staff after checking the correct product and price as ordered.

Incorrect product, incorrect product, wrong price... as ordered. Please call hotline 1900 633 453 or 090 678 8587 (Zalo, Viber) for immediate support.

Please contact us immediately via hotline 1900 633 453 or 090 678 8587 (Zalo, Viber) when there is any problem with delivery.