Warranty policy

Leonardo products are warranted for glue and sewing thread from 3 months to 1 year.

I. Cases Not Covered by Warranty:

1. Physical and chemical impact on the product.

2. The product is exposed to water.

3. Products with scratches, torn leather, fabric, torn zipper, broken zipper head... Only glue and sewing thread are warranted.

3. Self-inflicted damage or scratches to the product.

4. The product is out of warranty.

II. Product Warranty Period:

Depending on the product you buy, there will be different warranty periods, specifically as follows:

• Sandals: 3 months.
• Backpack/bag products: 6 months.
• Leather wallets, leather shoes, belts, leather cases: 12 months.

III. Warranty Period:

The maximum warranty period is 30 days from the date LEO receives your goods.

IV. Warranty process:

– Step 1:

Please call hotline 1900 252 544 or inbox Fanpage directly to check if the product is covered by warranty and is still within the warranty period! 

Inbox link: http://m.me/leonardo.com.vn

In addition, you can bring the product directly to the store system nationwide for inspection and warranty support. 

Leonardo products are warranted according to your phone number when purchasing. Please read the phone number when purchasing so that LEO can check the warranty period!

– Step 2:

If the product is eligible for warranty, the staff will guide the customer to make a warranty card: 

+ For Store: will be processed directly at the store. You will be given a receipt stating that we have received the product for warranty. Please keep the receipt to receive the product back after the warranty is completed.

+ For Online: Please send the goods back with a paper with clear information (Name + Phone number + Address of customer + Product error) so that LEO's technical department can clearly understand the information for warranty. 

During the discussion, LEO staff will guide you in detail about the warranty period and some issues related to the product. If you have any difficulties during the warranty period (for example, need another wallet to use temporarily during the warranty period), please share with LEO, LEO will try our best to support!

– Step 3:

After the warranty is completed, our staff will call you back. You can come to the store to pick up the product or we will ship it to you.

For any questions, you can contact us directly:

Hotline: 1900 252 544           Zalo: 0986 525 544

Time: 8:00 – 17:00 (Monday – Saturday)